Terms and Conditions - Imbilla Digital Agency

Last updated: 22 June 2026 · Governing law: Republic of South Africa

1. Who we are

This website, imbilladigitalagency.com, is owned and operated by Imbilla (Pty) Ltd, trading as Imbilla Digital Agency (“Imbilla Digital Agency”, “we”, “us”, “our”), a company registered in the Republic of South Africa under registration number 2013/231132/07, VAT number 4230323489, with its place of business at The Convention House, SmartXchange, 125 Bram Fischer Road, North Beach, Durban, 4001. You can reach us at terrence@imbilladigitalagency.com or +27 31 205 0210.

2. Agreement to these terms

By accessing this website, placing an order, or subscribing to any of our services, you agree to be bound by these Terms and Conditions, together with our Refund Policy, Cancellation Policy, Privacy Policy and Service Delivery Policy, which together form the agreement between you and Imbilla Digital Agency. If you do not agree, please do not use the website or our services.

3. Our services

Imbilla Digital Agency provides digital agency services, which may include brand and graphic design, website design and development, digital marketing and advertising campaigns, search engine optimisation, social media management, and software and mobile application development, as well as access to our Launchpad software platform on a subscription basis. The specific deliverables, timelines and fees for project work are set out in a separate quotation, proposal or statement of work agreed with you.

4. Pricing and payment

All prices are quoted in South African Rand (ZAR) and include Value-Added Tax (VAT) at the applicable rate, currently 15%, unless otherwise stated. Imbilla Digital Agency is a registered VAT vendor (VAT number 4230323489) and issues a valid tax invoice for every transaction.
Payments on this website are processed securely through Payfast (Payfast by Network), our third party payment gateway. We accept the payment methods displayed at checkout, which may include Visa and Mastercard cards, Instant EFT and other methods supported by Payfast.
Subscription fees (for example, Launchpad) are billed in advance on a recurring basis until cancelled in line with our Cancellation Policy.
Project fees are payable per the milestones and schedule set out in your quotation or statement of work.

5. Availability

The provision of goods and services is subject to availability. In cases of unavailability, Imbilla Digital Agency will refund you in full within 30 (thirty) days of the transaction date.

6. Card acquiring and security

Card transactions are acquired through Payfast, who use the strictest form of encryption and are PCI DSS compliant. No card details are stored, seen or accessed by Imbilla Digital Agency. Customer details are kept separate from card details. Users may go to the Payfast website to view their security certificate and security policy.

7. Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

8. Responsibility

Imbilla Digital Agency takes full responsibility for all aspects relating to the transaction, including the supply of goods and services ordered through this website, customer service and support, dispute resolution, and delivery of the goods and services.

9. Intellectual property

All content on this website and all final deliverables, once fully paid for, are dealt with as set out in your project agreement. Until payment is received in full, all intellectual property in work produced remains with Imbilla Digital Agency. The Launchpad platform, its content and software remain the property of Imbilla Digital Agency and are licensed to you, not sold.

10. Your responsibilities

You agree to provide accurate information, to supply materials and approvals needed for us to deliver your project on time, and to use the website and our services lawfully and not in a way that infringes the rights of others.

11. Limitation of liability

To the maximum extent permitted by law, Imbilla Digital Agency is not liable for any indirect or consequential loss arising from the use of the website or our services. Nothing in these terms limits your rights under the Consumer Protection Act, 2008 or any other law that cannot lawfully be excluded.

12. Privacy

Your privacy is important to us. Please see our Privacy Policy for how we collect, use and protect your personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

13. Country of domicile and governing law

This website is governed by the laws of the Republic of South Africa, and Imbilla Digital Agency chooses its domicilium citandi et executandi for all purposes as The Convention House, SmartXchange, 125 Bram Fischer Road, North Beach, Durban, 4001.

14. Changes to these terms

Imbilla Digital Agency may update these Terms and Conditions from time to time. The version published on this website at the time you transact applies to that transaction.